Contact our service desk
Write to us about anything that is not working as it should, or that you cannot find. To help us answer quickly, include:
- your organisation's name, and the workspace you sign in to (for most people, portal.ifleet.africa);
- where it happened: the web portal, or the iFleet, iCon or iTask app;
- for an app, your phone's make and model;
- what you did, what you expected, and what happened instead;
- a screenshot, if you can take one.
Never send us your password. We will never ask for it.
Signing in
- Your account comes from your organisation. Its administrator creates your account and decides what you can see. There is no public sign-up.
- Workspace. On the sign-in screen, the workspace is portal.ifleet.africa, unless your organisation gave you its own address.
- Forgotten password. Choose "Forgot password?" on the sign-in screen and follow the link we email you. If the email does not arrive, check your spam folder, then ask your organisation's administrator.
Notifications
If alerts do not reach your phone, check that notifications are allowed for the app in your phone's settings. Which alerts reach you, and how, is set up by your organisation.
Location in iTask
With your permission, iTask shares your location with your team during your working hours and while a job is in progress, as your organisation sets it. You can change the app's location access at any time in your phone's settings.
Your account and your data
To close your account, ask your organisation's administrator. For questions about your personal data, read our privacy policy or write to [email protected].